GRAMMAR FOCUS:

       Informal/Formal
1. Active Voice /Passive Voice
Our technician repaired the fault on 12th June. Now it’s your turn to pay us.Although the fault was repaired on 12th June, payment for this intervention has still not been received

2. Phrasal Verbs/ Latinate Verbs 
The company laid him off because he didn't work much. His insufficient production conducted to hisdismissal


3. Direct Language /Formulaic Language
 I’m sorry but … We regret to inform you that …

4. Possible use of Slang /No use of Slang 
He had to get some money out of a hole in thewall …He withdrew the amount from an ATM.


5. Personal Form/ Nominator 
If you lose it, then please contact us as soon as possible.
Any loss of this document should be reportedimmediately …


6. Little use of Conjunctions/ Linking Words
 The bank can’t find the payment you say you’ve made.
Notwithstanding that the payment has been sent thebank fails to acknowledge it.


7. Few Revitalized Sentences/ Revitalized Sentences
 Anybody or any company.… any natural person who, and any legal entitywhich …


8. Direct Style /Modal Usage
 If you need any help give us a call.Should you require any assistance, please feel free to contact us


9. 1st Person Singular /1st Person Plural
 I can help you to solve this problem. Call me!We can assist in the resolution of this matter.


SPOKEN: Shorter. Includes intonation, stresses, tone of voice. Loss of initial and final consonants, assimilation of consonants, vowel reduction. Tags, ellition, fillers, exclamations.  Idioms:have a good laugh, colloquial clichés:terribly funny, simple phrasal and compound verbs and limited vocabulary.


WRITTEN: More redundant; with repetitions and duplications. Includes spelling, word choice and punctuation. More complex structures and vocabulary and elaborated sentences.